Returns and Exchanges Policy

We hope you're happy with your purchase!
If not, we've made returns easy and stress-free.

You can request a return or exchange if:

• The item has a manufacturing fault.
• The item was damaged during shipping.
• You received the wrong item (it doesn't match what you ordered), provided it’s still in resalable condition.

The following are not covered by our 14-day no-questions-asked return policy:

• Custom or personalized items.
• Items that have been used (electronics are considered used once they are turned on).
• Normal cosmetic wear on the product, its parts, or accessories.
• The outer box is missing or heavily damaged (normal unboxing is fine) to the point where resale value is affected.
• Items that, by their nature, cannot be returned and were agreed as non-returnable at the time of purchase.
• Any situation where the item is no longer in good enough condition to be resold.

How to request a return

For personal reasons (changed your mind, etc.):
Within 14 days of receiving your order, email our after-sales service center. The item must still be in resalable condition. Our customer service team will review your request within 1–3 business days after receiving your email. You will be responsible for the return shipping costs.

For quality issues (defects, shipping damage, wrong item):
Within 14 days of receiving your order, email our after-sales service center at service@mail.spacecurio.com. Our customer service team will process your request within 1–3 business days after we receive your email. We will cover the shipping costs for the return or exchange.

Refund process
Within 14 days of receiving the goods, contact the courier company directly to arrange the return. Once the courier has received the returned item, they will notify us, and we will start processing your refund. The refund will be completed within 15 business days. Please provide your order number, name, phone number, and return details to our 24-hour online customer service.